Terms & Conditions

These terms are organized into two parts. Select a part to jump to it.

Part I

Rē Drop-In Terms & Conditions

At Rē, we are dedicated to providing a sanctuary for well-being, mindfulness, and community. These terms are designed to maintain a respectful and secure environment for all guests, ensuring that Rē remains a place of balance and connection.

1. Mindful Use of Facilities

Respectful Conduct: Visitors are expected to treat Rē’s spaces, equipment, staff, and fellow guests with care and respect. This includes following all posted guidelines and maintaining the positive energy that defines our environment.

Use of Equipment: Our equipment is here to support your wellness journey. Please handle it with care and use it only as intended. Be considerate of others by sharing equipment and allowing equal access during busy periods.

Cleanliness and Attire: To maintain our serene environment, please wipe down equipment after use and dispose of waste in designated bins. Proper gym attire, including clean workout clothes and appropriate footwear, is required in all activity areas.

Footwear Requirement: Grip socks are mandatory for all Reformer Pilates classes for safety and hygiene reasons. Please ensure you wear appropriate grip socks prior to the class. Rē reserves the right to refuse entry to any client who does not comply with this requirement.

Locker Rooms: Personal belongings should be secured in the lockers provided. Please do not leave items unattended, ensuring the space remains organized for all visitors.

2. Rē’s Services and Activities

Rē offers a curated range of services, including yoga and Pilates classes, ice bath sessions, infrared saunas, movement assessments, and open gym access.

Yoga and Pilates: Classes are designed to nurture balance, flexibility, and strength. Please arrive on time, entry is not permitted more than 10 minutes after the class begins. Grip socks are mandatory for all Reformer Pilates classes. Please ensure you wear an appropriate pair prior to participation.

Sauna and Ice Bath Sessions: These therapies are physically demanding and should only be undertaken if you are medically fit. Notify our staff of any pre-existing conditions prior to participation, and monitor your comfort levels closely during the session.

Open Gym Access: Unattended gym sessions require visitors to exercise responsibly. For your safety, ensure that you are medically cleared for physical activity and use equipment as intended.

Movement Assessments and Coaching: Our assessments and coaching sessions are tailored to enhance your movement, performance, and overall well-being. Follow your coach’s instructions carefully to maximize benefits.

3. CCTV Usage

Purpose and Placement: CCTV is installed in public areas of Rē, such as the entrance, lobby, and hallways, to ensure the safety and security of guests, staff, and property. Please note that CCTV is not installed in private spaces, the gym, or any activity areas.

Monitoring and Privacy: CCTV footage is monitored only by authorized personnel and is used strictly for security purposes. All recordings are handled in compliance with applicable privacy laws and stored securely for a limited time.

4. Reporting Incidents

Immediate Concerns: If you witness a safety concern or require immediate assistance, notify Rē staff or management without delay. In emergencies, contact local authorities as appropriate.

Non-Urgent Matters: For incidents such as misplaced items, facility concerns, or inquiries, please inform our front desk or management team. A written description may be requested to assist with resolution.

Confidentiality and Action: All reports will be treated confidentially. Rē will promptly investigate any incidents and take appropriate action, including addressing misconduct or involving relevant authorities.

5. General Guidelines

Respecting the Environment: To ensure a serene atmosphere:

  • No food is permitted in activity areas.
  • Only water in closed containers is allowed; hot drinks are prohibited.

Medical Conditions: If you have a medical condition requiring regular exercise or therapy, ensure you are cleared by your physician before participating in activities. Notify Rē staff of any changes in your health status that may affect your participation.

Changes to Services: Rē reserves the right to modify schedules, classes, or instructors as necessary. All updates will be communicated in a timely manner.

6. Contact Information

For questions, concerns, or assistance with any aspect of your visit, please speak with our staff or reach out via the contact details provided on our website.

Part II

Rē Membership Terms, Conditions & Liability Waiver

Welcome to Rē, your sanctuary for transformation, restoration, and wellbeing. The following Terms & Conditions and Liability Waiver outline the responsibilities, commitments, and risks associated with membership and participation in Rē’s services. By enrolling as a member or participating in any activity, you acknowledge and agree to the following:

1. Membership Terms

1.1 Membership Duration

All memberships are structured as 3-month agreements, billed monthly in advance.

1.2 Cancellation & Freezing

  • Early cancellation requires a 10-day written notice.
  • Members may freeze their membership once per 3-month term, for up to 10 days, by written request.
  • Freezing is not available for RēAccess packages under AED 2,000.

1.3 Session Expiry

All sessions (PT, physio, classes) must be used within the contract period. Unused sessions do not carry over.

1.4 Guest Passes

Guest passes are only valid during an active membership and must be booked in advance.

1.5 Booking & Attendance

  • Bookings can be made via the online portal up to 14 days in advance.
  • Late cancellations (less than 12 hours) or no-shows may result in session deduction.
  • Contrast Room access must be booked, and time slots must be respected due to limited capacity.

1.6 Membership Upgrades

Members may upgrade their membership tier mid-term by paying the rate difference. Mid-cycle downgrades are not permitted.

1.7 Refunds

Memberships are non-refundable, except in cases of:

  • Documented medical incapacity, or
  • Relocation outside the UAE.

1.8 Terms of Conduct

Rē is a shared wellness space. Respect for staff, fellow members, and allocated time slots is mandatory. Breaches may result in suspension or termination of membership.

2. Health, Safety & Liability Waiver

2.1 Medical Responsibility

  • Rē services and information do not constitute medical advice.
  • You are responsible for confirming your medical readiness before engaging in any activities or therapies.

2.2 Activities & Participation

By participating in Rē activities (e.g. yoga, Pilates, gym, sauna, ice bath):

  • You acknowledge the physical nature of these activities.
  • You agree to stop immediately if you feel discomfort or experience an adverse reaction.
  • You must notify staff or instructors of any medical conditions prior to each session.
  • Participation is at your own risk, and Rē is not liable for injury, health issues, or damages incurred.

2.3 Contrast Therapy & Open Gym Use

  • Sauna and ice bath therapies can be strenuous. Consult your doctor, especially if you have heart conditions, high blood pressure, or respiratory issues.
  • During open gym sessions, you assume full responsibility for your safety and use the equipment unattended.
  • If you feel unwell, stop the session immediately.

2.4 Pregnancy & Postnatal Participation

  • Prenatal and postnatal participants must obtain medical clearance (post six-week check-up).
  • Your participation and the safety of yourself and your child are your responsibility. Notify the instructor of any changes in condition.

2.5 Personal Belongings & Studio Etiquette

  • Rē is not liable for loss or damage to personal items.
  • Food is prohibited; only water in closed containers is allowed.
  • In emergencies, follow staff instructions and exit via designated routes.

2.6 Class Schedule Modifications

Rē reserves the right to change class schedules, instructors, or cancel classes without prior notice.

2.7 Medical Conditions

  • If you have a condition that benefits from exercise, confirm that your GP has approved your participation.
  • You must inform Rē of any change in your health status.

2.8 Our Commitment to You

  • Rē staff and instructors are certified to the highest industry standards.
  • All personal and health-related information is kept strictly confidential.

3. Acknowledgment of Risk & Agreement

By signing this agreement, you confirm that:

  • You have read, understood, and accepted these terms.
  • You accept full responsibility for your health and safety.
  • You waive liability from Rē, its staff, and affiliates for injuries or health complications resulting from participation.